The way that we speak or process information, as well as how we see ourselves, impacts the interpersonal relationships and communication we experience. We may repeat behaviors from previous experience, whether positive or negative, when faced with conflict, fear, or insecurity.
Our own self-awareness expands our perspectives so we can consider the needs of others. When we use the humane side of our thinking and emotions, we can become more empathetic and consider how we might help to support different concerns. These efforts in the workplace can change the organizational culture for the better leading to more positive outcomes.
The purpose of active listening is to allow the other person to speak without judgment or imposing our own beliefs onto their words. While some people prefer to ruminate and consider internally, more extroverted personalities appreciate reflecting verbally with another. The social component helps them to hear aloud, consider, and share for better perspective.
Unconditional regard and focused attention allow others to thrive in an environment that is safe for speaking up and experimentation without blame. To better understand people, conversations need to get deeper to understand the root of the issue. Satisfying the customer only happens when you focus on the end user. The same rule applies for greater employee development and experience. Applying more conscious empathy and emotional intelligence towards employees, colleagues, and customers can create meaningful and trusting connections.
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