I hear you, I hear you. But, are you listening? Some version of this interaction takes place thousands (if not more) of times a day. Trying to communicate with someone while they are looking at their phone is an observable nonverbal cue. It communicates that their focus and attention is somewhere else. It implies that … More The Signs are There
“Listening is active. At its most basic level, it’s about focus, paying attention.” – – Simon Sinek Given the diversity of employees, global teams, and remote work, effective communication is critical. In research studies conducted by Graham Bodie and Debra Worthington, they assessed four listening styles: R̲e̲l̲a̲t̲i̲o̲n̲a̲l̲ L̲i̲s̲t̲e̲n̲e̲r̲s̲ – Individuals with this focus naturally connect … More Active Listening Requires Your Participation
Organizational behavior, management, professional growth, and learning opportunities can effect employee engagement. With all of our technology connecting us across global boundaries, if we cannot acknowledge the strengths, emotions, and concerns we have and cannot speak to each other as human beings, the geographical location isn’t the problem. The human connection is. So, to foster … More Remote Work did not Cause the Employee Disconnection
Leaders must lead by an example of ethical actions and employee support to create the culture of beliefs and norms throughout the organization. Empathetic and authentic leaders use behaviors of influence, inspirational motivation, intellectual stimulation, and individualized consideration. 𝙊𝙣𝙚 𝙠𝙚𝙮 𝙩𝙤 𝙩𝙝𝙚 𝙨𝙪𝙘𝙘𝙚𝙨𝙨 𝙤𝙛 𝙩𝙝𝙞𝙨 𝙡𝙚𝙖𝙙𝙚𝙧 𝙞𝙨 𝙖𝙡𝙡𝙤𝙬𝙞𝙣𝙜 𝙢𝙚𝙢𝙗𝙚𝙧𝙨 𝙤𝙛 𝙖𝙣 𝙤𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣 𝙩𝙤 𝙗𝙚 𝙨𝙚𝙚𝙣 … More Building Your Psychological Safety Tool Kit
We have gotten so lost in the rhetoric, polarization, inequity and fighting. Much of the media we absorb is fearful or violent. It creates Us vs. Them or a need to choose sides. I don’t need or want to be political. There are far too many debating the issues already. Respect and empathy is treating … More Respect and Basic Courtesy
“If you’re searching for that one person who will change your life…. take a look in the mirror.” Who helps you to see who you could be beyond what you see today? Having a neutral person work with you at the deepest levels of empathic listening helps to facilitate meaning and purpose. You set the … More Time for Reflection
It takes practice and skill to develop intentional levels of listening. Most people listen with the intent to respond and lose some of what is being said as they think of their own emotional or verbal response. The level of listening also matters if you are a leader, manager, or team member. There are colleagues … More What is Empathic Listening?
While organizations may invoke change management for all and expect compliance, compliance and commitment come from two different sets of values, behaviors, and thought processes. For example, telling someone to lose weight and suggesting that they merely stop eating is hoping to create a habit out of compliance. Not only will it likely not work, … More Time for a Change
Not everyone who wants empathy is expecting a favor from you. Sometimes, just being heard and acknowledged as a person is more meaningful than you realize. Empathy is an ability to understand the feelings of another person; it is a virtue that encourages helping behaviors. So why are people afraid of it? Some people worry … More Create Trust, Create Empathy, Create Kindness
If you think that looks don’t matter, this research will blow your mind! Psychological safety is the #1 factor for team effectiveness and opens the door for a company culture that encourages innovation and collaboration by making it safe for every individual to speak up. A culture that supports and enables such action does not … More If you think that looks don’t matter…
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