I hear you, I hear you. But, are you listening? Some version of this interaction takes place thousands (if not more) of times a day. Trying to communicate with someone while they are looking at their phone is an observable nonverbal cue. It communicates that their focus and attention is somewhere else. It implies that … More The Signs are There
Conscious empathy is making the implicit explicit – the feelings and thoughts that we have when observing someone in pain or happiness, and the desire to do something. The definition of conscious is to be aware, awake, or sensitive to what is going on around us or observing something in our environment. It is … More Is it OK to feel good as we do good?
Emotions are running high and employees at all levels are exhausted. Prolonged stress and uncertainty, layoffs, and work overload have led to high levels of burnout and high quit rates. However, managers and leaders have a direct effect on employee wellbeing, stress, and anxiety levels. What they see, feel, and do influences team mental and … More How do Leaders Accidentally Stress Out Their Employees?
“Listening is active. At its most basic level, it’s about focus, paying attention.” – – Simon Sinek Given the diversity of employees, global teams, and remote work, effective communication is critical. In research studies conducted by Graham Bodie and Debra Worthington, they assessed four listening styles: R̲e̲l̲a̲t̲i̲o̲n̲a̲l̲ L̲i̲s̲t̲e̲n̲e̲r̲s̲ – Individuals with this focus naturally connect … More Active Listening Requires Your Participation
Organizational behavior, management, professional growth, and learning opportunities can effect employee engagement. With all of our technology connecting us across global boundaries, if we cannot acknowledge the strengths, emotions, and concerns we have and cannot speak to each other as human beings, the geographical location isn’t the problem. The human connection is. So, to foster … More Remote Work did not Cause the Employee Disconnection
𝗘𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝗴𝘂𝗹𝗮𝘁𝗶𝗼𝗻 – 𝗵𝗼𝘄 𝘄𝗲 𝗿𝗲𝘀𝗽𝗼𝗻𝗱 𝘁𝗼 𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗲𝗺𝗼𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 – 𝗶𝘀 𝗽𝗮𝗿𝘁 𝗼𝗳 𝗲𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲. There are healthier ways to respond, like reappraisal, and unhealthy ways, like avoiding or suppressing emotions. The ability to regulate our own emotions positively is one of the benefits of emotional intelligence. Our emotional perception, as well as … More Adaptability is an Emotional Intelligence Strategy
Progress is impossible without change; and those who cannot change their minds cannot change anything. GEORGE BERNARD SHAW Words like vulnerability and humility have been used around leadership a great deal, but old habits and stereotypes prevail. In fact, the more that old rhetoric is repeated although it is untrue, it is believed through the … More One Change With the Biggest Result
Virtual work is challenging to managers because it requires creating appropriate processes and policies for those employees who are remote, hybrid, or prefer to be on-site. Researchers Florian Klonek and Sharon K Parker address the question of how organizations and leadership can leverage successful work design to boost performance for virtual teams. Work design makes … More Working SMARTer Work Design
𝙒𝙖𝙣𝙩 𝙩𝙤 𝙘𝙧𝙚𝙖𝙩𝙚 𝙢𝙤𝙧𝙚 𝙩𝙧𝙪𝙨𝙩 𝙞𝙣 𝙮𝙤𝙪𝙧 𝙤𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣?𝙏𝙝𝙚 𝙨𝙩𝙧𝙖𝙩𝙚𝙜𝙮 𝙞𝙨 𝙨𝙞𝙢𝙥𝙡𝙚: 𝙎𝙩𝙖𝙧𝙩 𝙢𝙖𝙠𝙞𝙣𝙜 𝙢𝙤𝙧𝙚 𝙢𝙞𝙣𝙙𝙛𝙪𝙡 𝙘𝙝𝙤𝙞𝙘𝙚𝙨. Biases are the automatic assumptions or stereotypes that we make when interacting with people. These cause unintentional, unfair, and discriminatory treatment of others. Dr. Kenneth Nowack and Dr. Paul Zak share research to conceptualize the layers of bias that … More Mindful Choices to Reduce Bias
Conscious Empathy 
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