𝗧𝗵𝗲 𝟯 𝗗𝗶𝗺𝗲𝗻𝘀𝗶𝗼𝗻𝘀 𝗼𝗳 𝗧𝗿𝘂𝘀𝘁 Research suggests that leaders and managers tend to emphasize their competence and strength while downplaying benevolence — an approach that can often undermine trust more than enhance it. Professor Kent Grayson Associate Professor of Marketing at Kellogg Institute of Management, Northwestern University, shares insights from his more than 20 years … More Is it Better to be Trusted or Respected?
“If you’re searching for that one person who will change your life…. take a look in the mirror.” Who helps you to see who you could be beyond what you see today? Having a neutral person work with you at the deepest levels of empathic listening helps to facilitate meaning and purpose. You set the … More Time for Reflection
Progress is impossible without change; and those who cannot change their minds cannot change anything. GEORGE BERNARD SHAW Words like vulnerability and humility have been used around leadership a great deal, but old habits and stereotypes prevail. In fact, the more that old rhetoric is repeated although it is untrue, it is believed through the … More One Change With the Biggest Result
Virtual work is challenging to managers because it requires creating appropriate processes and policies for those employees who are remote, hybrid, or prefer to be on-site. Researchers Florian Klonek and Sharon K Parker address the question of how organizations and leadership can leverage successful work design to boost performance for virtual teams. Work design makes … More Working SMARTer Work Design
𝙒𝙖𝙣𝙩 𝙩𝙤 𝙘𝙧𝙚𝙖𝙩𝙚 𝙢𝙤𝙧𝙚 𝙩𝙧𝙪𝙨𝙩 𝙞𝙣 𝙮𝙤𝙪𝙧 𝙤𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣?𝙏𝙝𝙚 𝙨𝙩𝙧𝙖𝙩𝙚𝙜𝙮 𝙞𝙨 𝙨𝙞𝙢𝙥𝙡𝙚: 𝙎𝙩𝙖𝙧𝙩 𝙢𝙖𝙠𝙞𝙣𝙜 𝙢𝙤𝙧𝙚 𝙢𝙞𝙣𝙙𝙛𝙪𝙡 𝙘𝙝𝙤𝙞𝙘𝙚𝙨. Biases are the automatic assumptions or stereotypes that we make when interacting with people. These cause unintentional, unfair, and discriminatory treatment of others. Dr. Kenneth Nowack and Dr. Paul Zak share research to conceptualize the layers of bias that … More Mindful Choices to Reduce Bias
It takes practice and skill to develop intentional levels of listening. Most people listen with the intent to respond and lose some of what is being said as they think of their own emotional or verbal response. The level of listening also matters if you are a leader, manager, or team member. There are colleagues … More What is Empathic Listening?
It would be great to have all of the answers – no worrying, no wrong choices, no disappointing decisions. However, that is not life and certainly not how we discover new methods of thinking. We create learning when we are able to think differently or approach an issue with a mindset that says “Let’s see … More Implement Conscious Empathy with Good Questions
Transcript: Research has shown that when people are given the option to show empathy, they’ll avoid it. For some reason, people are afraid. Now, I guess empathy has gotten a bad rap, and people think that if they’re kind, somebody is going to ask them to do something for them. So, maybe it’s time to … More Would You Avoid Empathy?
“𝗪𝗵𝗲𝗻 𝗔𝗗𝗣𝗥𝗜 𝗮𝘀𝗸𝗲𝗱 𝗶𝘁𝘀 𝟱𝟬,𝟬𝟬𝟬 𝗴𝗹𝗼𝗯𝗮𝗹 𝘀𝘂𝗿𝘃𝗲𝘆 𝗽𝗮𝗿𝘁𝗶𝗰𝗶𝗽𝗮𝗻𝘁𝘀 𝗶𝗳 𝘁𝗵𝗲𝘆 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝘁𝗵𝗲𝗶𝗿 𝘁𝗲𝗮𝗺𝗺𝗮𝘁𝗲𝘀, 𝘁𝗵𝗲𝗶𝗿 𝘁𝗲𝗮𝗺 𝗹𝗲𝗮𝗱𝗲𝗿, 𝗮𝗻𝗱 𝘁𝗵𝗲𝗶𝗿 𝘀𝗲𝗻𝗶𝗼𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀, 𝘁𝗵𝗼𝘀𝗲 𝘄𝗵𝗼 𝘀𝘁𝗿𝗼𝗻𝗴𝗹𝘆 𝗮𝗴𝗿𝗲𝗲𝗱 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲𝘆 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝗽𝗲𝗼𝗽𝗹𝗲 𝗶𝗻 𝘁𝘄𝗼 𝗼𝗳 𝘁𝗵𝗲 𝘁𝗵𝗿𝗲𝗲 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝗲𝘀 𝘄𝗲𝗿𝗲 𝘁𝗵𝗿𝗲𝗲 𝘁𝗶𝗺𝗲𝘀 𝗮𝘀 𝗹𝗶𝗸𝗲𝗹𝘆 𝗮𝘀 𝗼𝘁𝗵𝗲𝗿𝘀 𝘁𝗼 𝗯𝗲 𝗳𝘂𝗹𝗹𝘆 𝗲𝗻𝗴𝗮𝗴𝗲𝗱 𝗮𝗻𝗱 𝗵𝗶𝗴𝗵𝗹𝘆 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝘁. 𝗧𝗵𝗼𝘀𝗲 𝘄𝗵𝗼 𝘀𝘁𝗿𝗼𝗻𝗴𝗹𝘆 𝗮𝗴𝗿𝗲𝗲𝗱 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲𝘆 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 … More Trust is Built Through Consistency and Authenticity
Managers who lead with authority, rather than coach and facilitate learning and improvement, shut people down. They do not feel any connection or respect towards their direct reports. Like the classic factory environment, such personalities and mannerisms cause people to be fearful, stressed, anxious, and discouraged. There is no empathy or perspective-taking; employees are only … More It’s a Matter of Trust
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